1. Data We Collect

In order to provide an optimal platform experience, sbomax collects several categories of data from users. This data collection is carried out transparently and solely for legitimate purposes in line with our service objectives.

The categories of data collected include:

  • Account information: Full name, email address, phone number, date of birth, and identity data required for the KYC (Know Your Customer) process.
  • Device and browser data: Device type, operating system, browser version, IP address, and other technical data needed to ensure service compatibility.
  • Payment information: Bank account name, account number (in masked format), transaction history in IDR (Indonesian Rupiah), and payment methods used such as bank transfers or digital wallets.
  • Usage data: Pages visited, session duration, features accessed, game preferences, and general interactions with the platform.
  • Cookies and tracking data: Session data, display preferences, and device identification through technical and analytics cookies.

We do not collect sensitive data such as credit card information directly — all financial transactions are processed through third-party payment gateways that meet industry security standards.

2. Purpose of Data Use

sbomax uses collected data solely for legitimate purposes relevant to service operations. We do not use user data for purposes not stated in this policy without prior explicit consent.

The primary purposes for which data is used include:

  • Creating, verifying, and securely managing user accounts.
  • Processing deposit and withdrawal transactions in IDR accurately and on time.
  • Providing responsive and personalized customer support.
  • Detecting and preventing fraud, account misuse, and suspicious activity on the platform.
  • Ensuring compliance with identity verification obligations (KYC/AML).
  • Sending service notifications, account updates, and relevant transaction information.
  • Improving service quality through aggregated and anonymized usage data analysis.

sbomax will not use your personal data for third-party advertising purposes without your consent.

3. Cookies and Tracking Technologies

Users access the mobile casino platform on a smartphone with a modern interface

sbomax uses cookies to enhance the user experience and ensure the platform functions properly. Cookies are small files stored on your device when you access our site.

Types of cookies we use:

  • Essential technical cookies: Required for the platform to function correctly, including login session management and language preferences.
  • Analytics cookies: Used to understand how users interact with the platform, helping us identify areas for improvement. This data is collected anonymously.
  • Preference cookies: Stores display settings and user preferences so they do not need to be reconfigured each time you access the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the service, including the ability to log in to your account.

4. Data Storage and Security

The security of user data is a core commitment of sbomax. All data stored on our servers is protected using industry-standard encryption (SSL/TLS) and multi-layered security procedures that are updated on a regular basis.

Account and transaction data is stored on secure servers with access restricted to authorized personnel only. We apply role-based access control to ensure that data cannot be accessed by internal parties who do not have a legitimate need.

Data retention periods are determined based on operational needs and applicable legal obligations. Active account data is retained for as long as the account remains active. Following account closure, data may be retained for a limited period in accordance with applicable regulatory requirements before being permanently deleted.

Although we apply strict security measures, no system is entirely free of risk. Users are advised to use strong passwords and never share their account information with anyone.

5. Sharing Data with Third Parties

sbomax does not sell, rent, or trade users' personal data to third parties for commercial purposes. User data may only be shared in the following limited circumstances:

  • Technical service providers: Service partners such as payment gateways, game providers, and cloud infrastructure providers that support platform operations. These partners are bound by strict data confidentiality agreements.
  • Legal obligations: Where required by applicable law or pursuant to a request from a competent authority through valid legal procedures.
  • Protection of rights and security: For the purpose of detecting or preventing fraud, security breaches, or illegal activity that threatens the integrity of the platform.

In every case of sharing data with third parties, sbomax ensures that those parties maintain data protection standards equal to or higher than our own. We do not transfer user data to jurisdictions with lower data protection standards without adequate additional safeguards.

6. User Rights Over Personal Data

As a sbomax user, you have full rights over the personal data we hold. We are committed to making the exercise of these rights easy and transparent.

Your rights include:

  • Right of access: You may request a copy of the personal data we hold about you at any time through official support channels.
  • Right of rectification: If your data is inaccurate or incomplete, you have the right to request that it be updated through the account settings page or by contacting our support team.
  • Right of erasure: You may request the deletion of your personal data, provided that doing so does not conflict with any outstanding legal obligations.
  • Right to restrict processing: Under certain conditions, you have the right to request that the processing of your data be temporarily restricted while a matter is being resolved.
  • Right to data portability: You may request your data in a machine-readable format for transfer to another service.

To submit a request regarding your data rights, please visit our FAQ us or contact the sbomax support team via email at [email protected]. We will respond to requests within a reasonable time in accordance with applicable regulations.

7. Policy Changes and How to Contact Us

sbomax reserves the right to update this Privacy Policy at any time in response to changes in our services, technology, or applicable regulations. Any updates will be published on this page with a clear effective date shown at the top of the document.

We will notify active users via in-platform notifications or their registered email address if any material changes are made to the way we handle your data. Continued use of the service after an update is published will be considered acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us through:

Our team is committed to responding to all privacy-related inquiries within a maximum of 3 business days.

Your Data Is Safe With Us

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